The world is evolving, and technology is impacting senior living communities for the better. Sean Godfrey, vice president of technology for Chateau Retirement, joins Suzanne Newman on the Answers for Elders podcast to talk about how they use technology to improve the lives of residents. The interview was recorded on site at Chateau Pacific in Lynnwood, Washington.
Sean says, “We’re looking at how the technology will enhance our senior our seniors’ lives and make it easier for them to age in place, and not have to move somewhere else because the services aren’t available in the area.
“I like to think of one of the roles I play is to help our seniors through their digital lifecycle, from sales and marketing is where it typically starts, [where] they take their information and their likes and dislikes. ‘I like long walks on the beach with my puppy dog kind of thing, right?’ And then translating that down to operations, and having that seamlessly transfer from one department to the other. So we use technology to smooth those edges between departments… really has helped us get to those data points of helping our seniors. We still need to be managers, but we don’t have to manage our people as much now, and we can focus more on the seniors.
“We we innovated, back in the early 2000s, having free Wi-Fi access for all of our seniors and their guests. And so Chateau has always been on that cutting edge of technology. It’s a balancing act, because you don’t want to be too far on the edge and get into the beta testing. I have to do my risk management very carefully and make sure that the technologies we are using are secured from a technical standpoint, but also it’s usable for an end user.”
Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington’s Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit them online or call 800.960.1944.
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