Sean Godfrey, vice president of technology for Chateau Retirement, joins Suzanne Newman on the Answers for Elders podcast to continue their conversation about how technology can improve the lives of senior living residents. The interview was recorded on site at Chateau Pacific in Lynnwood, Washington.
Suzanne notes, “A lot of organizations out there outsource their technology. You guys do not. You keep everything in-house. So you protect that data, it doesn’t go to an outside source.”
Sean says, “We maintain and make sure that everyone is safe when they’re using our networks and using our services, and that we’re not allowing third-party vendors to come in and stipulate their standards on top of what we have already done our due diligence with.
“We do abide by HIPPA compliance laws. I look at compliance with these and the European Union or the California laws of privacy, and try to incorporate those types of things. Even though we’re not held accountable to those standards today, who’s to say that maybe next week or in a year or two that we won’t be? Putting Chateau up to that degree of being in compliance with NIST and ISOs and HIPPA compliances really allows us to make sure for our residents and our employees, we’re securing their data properly.”
Sean adds, “We have technicians that are designated just for IT assets. Our residents… have computers and laptops, cell phones, televisions, [cars]. So I expanded our our realm of influence, so to speak, so we can actually help our residents directly, similar to a maintenance work order like ‘I need a light bulb changed.’ Residents can call down to the desk and say, ‘I forgot my password for my email account,’ and we have staff on hand that can come and help those residents write, reset passwords, and remove viruses from devices.”
Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington’s Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit them online or call 800.960.1944.
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