Why is senior living the next adventure, and not your grandma’s nursing home?
Cindy Serrano, community relations director of Chateau Retirement at Chateau Valley Center, joins Suzanne on the Answers for Elders podcast with Lacy Steed, Vice President of Life Enrichment for Chateau Retirement. Chateau’s services are helpful and consultive, guiding seniors through a journey to live a happier, healthier, longer life – providing resident and family support, and increasing family involvement. This episode was recorded at Chateau Valley Center in Renton, Washington.
In the previous segment, Lacy and Suzanne talked about how Life Enrichment plays into senior living. Cindy talks about this starting at the beginning, integrating the interests of new residents into the community. Cindy says, “We want to make sure that they have an understanding of everything that we have to offer. We’re more than just apartments for aging adults. Life Enrichment plays a huge role. You have your day-to-day activities to really enhance the quality of care… I almost treat every meeting almost like a first date, because it’s getting to know the core of who the person is and how we can help out.”
Cindy adds, “If we hear a story, we want to include that with them, it means a lot. It’s a huge part of their life. So housekeepers, maintenance, whenever they hear something that resonates with them, they will let us know. And then we try to do our best to make that happen. I think that is really what also sets us apart.
“At each community, the Life Enrichment directors and occasionally our Culinary Directors will all meet once a month to plan either the year or the month ahead. And that way we know what is needed from everyone to make sure that this successful. And we’re all very communicative. We all work really well together. And if we need help, everyone steps in. It is a very team-oriented company. It’s very true: teamwork makes the dream work, and that is what Chateau is. And if they know something about a resident that we didn’t know, they will share it and then we will work together to make sure it happens.”
Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington’s Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit Chateau’s website or call 800.960.1944.
Check out our affiliate podcast Alzheimer’s Speaks.
